FREQUENTLY ASKED QUESTIONS

 DO YOU WHOLESALE?

Yes we do! If you’d like to stock Whimsical Witch Studio products in your store, please contact us via the wholesale page :) 

WHERE IS MY ORDER CONFIRMATION? 

As soon as you place an order, you will receive an email confirmation via the email address you entered on your order. If for some reason, you did not receive an email, please check your spam folder and double check you entered your email address properly. If you still haven’t received it after 24 hours please email us so we can assist at hello@whimiscalwitchstudio.com

WHEN WILL MY ORDER SHIP?

We currently ship orders Mondays, Wednesday and Fridays. 

In the event of a public holiday your order will ship on the closest following business day. During busy times (holiday season, sales etc) there may be delays of up to 3 business days more. If there is an issue or we are unable to complete your order for any reason, we will contact you to let you know! Alternatively you can email us at hello@whimiscalwitchstudio.com

INTERNATIONAL SHIPPING ZONES
Currently we do not ship internationally. Signup for our newsletter for updates on when we expand to more territories!

WHERE IS MY ORDER?

Before emailing us regarding the whereabouts of your online order, please check out the estimated delivery times.

Delivery times can be anywhere from 3- 14 business days, depending on your location and Covid-19 delays.

I ENTERED THE WRONG SHIPPING ADDRESS, WHAT SHOULD I DO?

When entering your shipping address, always take care to double check all building / unit / apartment numbers / floors are included where applicable. We also highly recommend shipping to a work / business address where possible. If you have incorrectly entered your address and not yet received a shipping confirmation from us, please email us ASAP and we will advise you of the status of your order. If your order has already shipped, unfortunately there is nothing we can do until (and if) your order gets returned to us. Sorry!

WHY HAS MY CARD BEEN DECLINED?

All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card does not, for any reason, authorize payment then you will be notified of this immediately at the checkout. A common reason for orders being declined is due to the billing address details being entered incorrectly. Please ensure that in the “billing address” section, the address to which your bank statements are sent is entered. For full details of why the payment was declined, please contact your card issuer.

WHY IS MY ORDER LATE?

We always try to get your orders to you in the timeframe outlined, but sometimes this is out of our control. If you’ve received our dispatch notification, and it seems like your package is taking forever to arrive, it may be awaiting collection at your local Post Office or delivery depot and you may need to rearrange delivery with your local postal service. If you received one, the instructions on your attempted delivery card should explain how to collect your package or rearrange delivery. If the estimated delivery date has passed and there is no relevant information please contact us at hello@whimsicalwitchstudio.com

WHAT IS YOUR RETURN POLICY?

We do not currently offer returns or exchanges simply for change of mind. We are more than happy to exchange your item or issue a store credit if there is a notable problem or flaw with your purchase. Please email us if there is a problem with your order at hello@whimsicalwitchstudio.com

REFUND POLICY

If the product you buy fails to meet a consumer guarantee, you have the right to ask for a repair, replacement or refund and we are more than happy to exchange your item or refund you if there is a notable problem or flaw with your purchase.

We do not currently offer returns or exchanges for change of mind – the consumer guarantees do not apply to this.

Please email us if there is a problem with your order at 

hello@whimsicalwitshstudio.com