Info
On
Shipping
The
FAQs
Info
On
Shipping
The
FAQs
DELIVERY
The following information refers to how long it takes for our Delivery Partners to travel and get your package from our warehouse to your door.
US
$3.95 Standard Shipping. Delivered within 14 days after dispatched.
CANADA
Coming Soon!
International
Coming Soon!
WHERE IS MY ORDER?
Delivery times can be anywhere from 3–5 business days, depending on your location. Due to Covid-19 delays that are out of our control can happen.
I ENTERED THE WRONG SHIPPING ADDRESS, WHAT SHOULD I DO?
When entering your shipping address, always take care to double check all building / unit / apartment numbers / floors are included where applicable. Also assure that you are entering the information into the correct field.
We also highly recommend shipping to a work / business address where possible. If you have incorrectly entered your address and not yet received a shipping confirmation from us, please email us ASAP (hello@whimsicalwitchstudio.com) and we will advise you of the status of your order.
If your order has already shipped, unfortunately there is nothing we can do until (and if) your order gets returned to us. Sorry!
WHY IS MY ORDER LATE?
We always try to get your orders to you in the timeframe outlined, but sometimes this is out of our control. If you’ve received our dispatch notification, and it seems like your package is taking forever to arrive, it may be awaiting collection at your local Post Office or delivery depot and you may need to rearrange delivery with your local postal service.
If you received one, the instructions on your attempted delivery card should explain how to collect your package or rearrange delivery. If the estimated delivery date has passed and there is no relevant information please contact us at hello@whimsicalwitchstudio.com
RETURNS
We do not currently offer returns or exchanges for change of mind. We are more than happy to exchange your item or issue a store credit if there is a notable problem or flaw with your purchase.
Please email us if there is a problem with your order at hello@whimsicalwitchstudio.com